I am so pleased my experience with AOA East, and my surgeon + his team, Dr Lucas. I was desperate to get in as soon as possible to diagnose my knee. They accommodated last minute scheduling and I got a consult with the PA, Dr Richards, who was kind and informational. After having an MRI, I again saw Dr Richards and also met with Dr Lucas to discuss my diagnosis, surgery, and recovery. I didn’t feel rushed and my questions were all answered thoroughly and with care. My surgery was scheduled promptly. The surgery team gave me the best experience. Everyone was kind, helpful, and they took their time speaking to us and explaining everything in detail. Dr Lucas ended up repairing my bucket meniscus tear and my ACL with a graft from my quad. After surgery the recovery team made sure I was comfortable and had everything I needed. There was a 48 hour follow up call to check on me, as well as a 2 week post op appt. At the appt there were several questions about how I was doing, ensuring I started PT, and just making sure I have everything I need. They really go above asking you questions to make sure your recovery is as successful as possible. We also had a few hiccups with insurance and much to my relief, Dr Lucas’ amazing nurse Haley discussed it with us and handled everything – such a major relief. This team is fluid, truly cares about their patients, and very talented. I feel fortunate I was able to get on Dr Lucas’ schedule for him to repair my knee. I highly recommend AOA East and Dr Lucas + his team and will refer them indefinitely to anyone I know needing Ortho care. *Picture is 2 weeks post op, they used dissolvable stitches underneath with surgical glue on top to minimize scarring. The white is just gauze stuck to the glue that hasn’t come off yet, very happy with my post op scars*
Dr. Lucas was very professional & listened to what I was saying. The only downside was I was there for over an hour waiting to be seen, after I checked in & I was there 25 min prior to my appt time.
It was a good experience. Was in a very long line to registered but it went fast. Thank you.
Everyone is kind, courteous, and professional!!! It has definitely been a pleasant experience every time I’ve been there.
Appreciate getting in so quickly and the great team that took care of me.
This is my second time at AOA, this time for my foot. I appreciate them having a walk-in clinic! I was seen in 30 minutes. My intake person asked a lot of questions, the x-ray taken, then PA Richard, came in and explained my x-ray, listened to my questions, and gave suggestions. I was fitted with a boot for my stress fracture. I have a follow up appointment.
My Dr Jacob Birlingmair and his assistant Melissa are so good. They take excellent care of me. He always makes sure i know exactly what is necessary. He is very thorough.
In my opinion, Anderson and his team are very professional. They take the time and listen to you in preop and postop situations. The crew is awesome. Thanks for leaving me pain-free
Went above and beyond to help get answers for the situation
They are helping my daughter