Patient Instructions for Medical Record Requests
Advanced Orthopaedic Associates partners with HealthMark Group to manage the release of medical records. We chose HealthMark to streamline the process and get your records to you faster and more efficiently.
How do I request my medical records?
Request My Records
Once you enter your email, you’ll receive an email from HealthMark with a secure link to log in (no username or password required!). Click the “Submit Request” button and follow the prompts. You’ll receive an email as soon as your records are ready for download.
Do I need to remember another username and password?
Nope! HealthMark uses email verification and secure links to deliver your records quickly, efficiently, and securely—without requiring yet another username or password.
How long does it take to process requests?
Most record requests are processed within 8 business hours. Typically, one to two business days after submitting your request, your records will be delivered electronically to your inbox.
Any questions?
You can check the status of your request anytime in Request Manager. For additional questions, contact HealthMark at 800-659-4035 or status@healthmark-group.com.
Paper format
Records are usually available within 10 days from the time the request is received. If you are picking up your medical records in person, please be sure to bring a government-issued ID. To arrange for another individual to pick up the documents for you, please indicate that on the authorization form, and ask them to bring their government-issued ID.
Only the patient, parent/legal guardian, or the patient’s legal health care representative can sign the form to release medical records. If you are requesting records on behalf of the patient or as the patient’s representative, please provide a copy of an Advance Directive/Durable Power of Attorney for healthcare/ Conservatorship.
For patients needing a CD of images, a flat fee of $10.00 per disc applies. CDs will be prepared within 1-3 business days after the request is submitted and payment is processed.
