• Be sure you signed up using your full name; no nicknames and no middle initials.
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  • If you receive the Error Message: “Account does not match our records” Contact our office and check the spelling of your name, e-mail address and date of birth.
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  • if you receive the Error Message: “Account is not activated” Check your e-mail box for the activation e-mail. If you did not receive one contact Amanda Ermey at our office: 316-631-1628
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  • Only one patient account per email address.  If the email address has been used previously you will not be allowed to create a new login.
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  • If you attempt to “Sign Up” and it “blanks out” your password, then an account was previously created for you. Select “forgot password” to set a new password.
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  • If your “forgot password” e-mail never comes, contact our office at 316-631-1628 to have it reset.
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  • For other technical issues, you may request assistance via e-mail to IT@aoaortho.com.